Terms of Service

Welcome to Fluffy Flow. By accessing or using our website, you agree to comply with and be bound by these Terms of Service. Please read them carefully before placing an order.

1. General

By using this website, you confirm that you are at least 18 years old or are using this website under the supervision of a parent or legal guardian.

We reserve the right to refuse service to anyone for any reason at any time.

2. Products

We strive to display our products as accurately as possible. However, we cannot guarantee that product images, colours, or descriptions will always appear exactly as they do in real life.

All products are subject to availability. We reserve the right to discontinue or modify any product without prior notice.

3. Pricing & Payment

All prices are displayed in GBP (£) unless otherwise stated.

We reserve the right to change prices at any time without prior notice.

Payment must be completed before an order is processed.

4. Orders

After placing an order, you will receive an order confirmation email.

We reserve the right to cancel or refuse any order if fraud or unauthorized activity is suspected, or if product availability changes.

5. Shipping & Delivery

Estimated delivery times are provided for guidance only and are not guaranteed.

We are not responsible for delays caused by couriers, customs, weather conditions, or events beyond our control.

6. Returns & Refunds

Our Returns and Refund Policy forms part of these Terms of Service.

Please refer to our Refund & Return Policy for complete details.

7. Intellectual Property

All content on this website, including logos, images, graphics, text, and product descriptions, is the property of Fluffy Flow and may not be copied, reproduced, or distributed without written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Fluffy Flow shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

9. Privacy

Your use of our website is also governed by our Privacy Policy.

10. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes become effective immediately upon publication on this website.

11. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales, without regard to conflict of law principles.

12. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Email: Jonlatham483@gmail.com

Business Name: Fluffy Flow