Shipping Policy

Thank you for shopping with Fluffy Flow. We are committed to delivering your order as quickly and safely as possible.

Order Processing

• Orders are processed within 1–2 business days after payment is confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order has been shipped, you will receive a confirmation email with tracking information (where available).

Delivery Time

United Kingdom

• Standard Delivery: 3–7 Business Days
• Express Delivery (if available): 1–3 Business Days

Delivery times are estimates and may vary due to factors beyond our control, including courier delays, severe weather, or peak seasons.

Shipping Charges

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

We may occasionally offer Free Shipping on selected products or promotional campaigns.

Order Tracking

If tracking is available for your order, you will receive a tracking number via email once your order has been dispatched.

Incorrect Address

Please ensure your shipping address is accurate before placing your order.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery time, please contact our support team. We will work with the shipping carrier to investigate the issue and assist you as quickly as possible.

Damaged Parcels

If your package arrives damaged, please contact us within 48 hours of delivery and include photographs of the damaged packaging and product so we can assist you promptly.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: Jonlatham483@gmail.com

Business Name: Fluffy Flow

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